Terms & Conditions

Novadesk provides software that automates WhatsApp conversations for businesses, including option-based menus, AI-generated text replies, multi-language support, and media understanding depending on your plan.

We may add, change, or remove features to improve the product. We’ll give reasonable notice of material changes that affect you.

You are responsible for the accuracy of the information you provide and for keeping your login credentials secure.

You must be authorized to operate the WhatsApp number and business you connect to Novadesk.

You agree not to use Novadesk to send spam, unlawful, deceptive, harassing, or infringing content, or to violate WhatsApp’s Business Policy and Commerce Policy.

You are responsible for obtaining any consent required to message your customers under applicable law.

We may suspend accounts that put the platform, our providers, or other users at risk.

Paid plans are billed in advance on a recurring basis at the price shown at checkout (Starter Rs. 7,999, Pro Rs. 12,999, Scale Rs. 18,999 per month).

Fees are non-refundable except where required by law. You can cancel anytime; your plan remains active until the end of the current billing period.

We may change pricing with at least 30 days’ notice before your next renewal.

Novadesk relies on WhatsApp and other third-party platforms. We are not responsible for outages, policy changes, or actions taken by those providers that are outside our control.

Novadesk and its software, branding, and content are owned by us. You receive a limited, non-exclusive right to use the service.

You retain ownership of your business content and customer data.

The service is provided “as is.” AI-generated responses may contain errors, and you are responsible for reviewing automated interactions where accuracy is critical.

To the maximum extent permitted by law, our total liability is limited to the amount you paid us in the 12 months preceding the claim.

You may stop using the service at any time. We may suspend or terminate access for breach of these terms.

Upon termination, your right to use the service ends, and we handle your data as described in our Privacy Policy.

We may update these terms from time to time. If changes are material, we’ll notify you. Continued use after changes take effect means you accept the updated terms.